Customer Support (Provided by PESI): (800) 844-8260

  Tech Support: 877-602-9877

  Email: help@ifs-institute.com

Solutions and FAQ

General Questions


  • Are IFS Online Courses a part of PESI, Inc.? The Center for Self Leadership has partnered with PESI, Inc for the management and distribution of our online course content.
  • Do you have a satisfaction guarantee? We want all of our community members to be as thrilled with the information that we’re providing as we are. We’re confident that you WILL be totally satisfied. But if you’re not, for whatever reason, you can simply email us within 30 days of purchase and get your money back…no questions asked.

My Account


IFS Continuity


  • What time are the webinar calls? Winter 2020: IFS Treatment for Healing and Restoring Health: Freedom from Trauma, Early Adversity ith Nancy Sowell January 2020 01/29/2020 Richard Schwartz Call 4pm ET / 3pm CT / 2pm MT / 1pm PT 01/31/2020 Nancy Sowell Call 11am ET/ 10am CT / 9am CT / 8am PT February 2020 02/26/2020 Richard Schwartz Call 4pm ET / 3pm CT / 2pm MT / 1pm PT 02/28/2020 Nancy Sowell Call 11am ET/ 10am CT / 9am CT / 8am PT March 2020 03/25/2020 Richard Schwartz Call 4pm ET / 3pm CT / 2pm MT / 1pm PT 03/27/2020 Nancy Sowell Call 11am ET/ 10am CT / 9am CT / 8am PT April 2019 04/22/2020 Richard Schwartz Call 4pm ET / 3pm CT / 2pm MT / 1pm PT 04/24/2020 Nancy Sowell Call 11am ET/ 10am CT / 9am CT / 8am PT Spring 2020: Healing Cultural Trauma with Internal Family Systems (IFS) with Deran Young May 2020 05/14/2020 Deran Young 6 PM EDT / 5 PM CT / 4PM MT / 3 PM PST 05/20/2020 Richard Schwartz Call 4pm ET / 3pm CT / 2pm MT / 1pm PT June 2020 06/17/2020 Richard Schwartz Call 4pm ET / 3pm CT / 2pm MT / 1pm PT 06/25/2020 Deran Young 6 PM ET / 5 PM CT / 4PM MT / 3 PM PST July 2020 07/16/2020 Deran Young 6 PM ET / 5 PM CT / 4PM MT / 3 PM PST 07/22/2020 Richard Schwartz Call 4pm ET / 3pm CT / 2pm MT / 1pm PT August 2020 08/13/2020 Deran Young 6 PM ET / 5 PM CT / 4PM MT / 3 PM PST **08/05/2020 Richard Schwartz Call 4pm ET / 3pm CT / 2pm MT / 1pm PT (*Change from original schedule) (subject to change)
  • How do I reset my account password? Go to the log in page: https://courses.selfleadership.org/Account/Login and select "Forget Password". Then type in your email associated with your account.
  • How to sign up for text notifications for live webinars? Click on the "Notification Options" button Type in your mobile number, check "Send notification and reminder via text message" and click "Save Changes"
  • How do I navigate around the membership site? Where are the monthly teaching videos and recorded live calls? Select the "Modules" tab to get the monthly teaching videos. Select the "Webinars" tab to join the live calls on the scheduled dates or watch the recording and another time. Select "launch viewer" to load and begin watching the videos. Select the download button to the right of launch view to download video to your computer.
  • I am having odd display or compatibility issues. How can I fix this? Make sure to use the latest version of Firefox, Chrome, or Safari and make sure all of your computer updates are installed. DO NOT use Internet Explorer.Q: How do I clear my browser’s cache? If you are experiencing issues with logging in or the webpage properly displaying, it is important to clear your browser’s cache from time to time. You may follow this guide, which outlines how to do this for each specific browser: http://www.wikihow.com/Clear-Your-Browser’s-Cache.
  • How do I watch the live webinars?
  • If I miss the call, when can I listen again? We understand you have busy schedules and lives in many different time zones, so all the calls will be recorded and transcribed so you can listen to them anytime, as many times as you like. You will also be able to download the calls. The calls are uploaded into the membership site, usually within 2 business days.
  • How long will I have access to the course content on the membership site? You will have access to the courses purchased during your membership for your liftetime.
  • I signed up for IFS Continuity Program but did not receive access to the Membership Site. Your membership information email most likely landed in your spam folder. If you did not receive the email with access to your account please check your spam folder. Look for the subject line: “IFS Institute user account created” If you could not find your invite email, you can request a new password – click on this link and use the email address you used to register. If this still doesn’t work, please contact us at help@ifs-institute.com.
  • Can I get CEs for this program? Jointly sponsored by PESI, we have 15 CEs pending approval for each 4-month module of on-line learning. This can be purchased both at the beginning or at the end of the 4-month module.

IFS Circle


  • What time are the webinar calls? Our live 75 Minute Q&A webinar schedule is as follows: April 14 @ 12 pm ET, 11 am CT, 10 am MT, 9 am PT with Toni Herbine-Blank May 11 @ 12 pm ET, 11 am CT, 10 am MT, 9 am PT with Pamela Krause June 15 @ 12 pm ET, 11 am CT, 10 am MT, 9 am PT with Pamela Krause July 8 @ 4 pm ET, 3 pm CT, 2 pm MT, 1 pm PT with Richard Schwartz August 4 @ 12 pm ET, 11 am CT, 10 am MT, 9 am PT with Toni Herbine-Blank September 9 @ 4 pm ET, 3 pm CT, 2 pm MT, 1 pm PT with Richard Schwartz Click here for a timezone converter (subject to change)
  • Will I still be able to watch the webinars if I miss them? We understand you have busy schedules and live in many different time zones, so all the calls will be recorded so you can listen to them anytime, as many times as you like. You will also be able to download the calls. The calls are uploaded into the membership site, usually within 48 hours.
  • Does IFS Online Circle replace the Level One training? As Richard Schwartz noted in his open letter, “the IFS Online Circle is not designed to replace the IFS level one training, which is a requirement for anyone who wants to practice IFS in clinical or professional settings. It is intended instead to provide up-to-date content to support your IFS journey, whether you are a beginner or are advanced.” The Online Circle provides IFS education for all audiences and levels of IFS experience. However, it is not intended to serve as a substitute or facsimile for the Level 1 training which remains the only gateway to effective practice of IFS as an IFS therapist or practitioner. If you wish to practice the IFS model and haven’t attended an IFS level 1 training, please check our lineup of IFS Level 1 Trainings here. The IFS Online Circle will be useful to you for 3 primary reasons: 1. This new online teaching format will give those new to the model a good introductory overview of the principles and techniques. 2. The monthly teachings and gathering is a powerful way to stay in touch on a regular basis and to be part of the growing worldwide IFS community and to have your questions answered by me or by lead trainers. 3. You will receive our latest thinking about a variety of important topics in IFS and watch new video illustrations of those.
  • How long will I have access to the training videos? You will have access to the training videos at any time, along with the ability to download the videos or audios and transcripts. You will have access to all the course videos and materials in your account forever. You can also download all materials to your computer to save.
  • I signed up for IFS Online Circle but did not receive access to the Membership Site. Your membership information email most likely landed in your spam folder. If you did not receive the email with access to your account please check your spam folder or promotions folder.
  • I am having odd display or compatibility issues. Make sure to use the latest version of Firefox, Chrome, or Safari and make sure all of your computer updates are installed. DO NOT use Internet Explorer.
  • How do I clear my browser’s cache? If you are experiencing issues with logging in or the webpage properly displaying, it is important to clear your browser’s cache from time to time. You may follow this guide, which outlines how to do this for each specific browser: http://www.wikihow.com/Clear-Your-Browser’s-Cache
  • How do I join the private Facebook group? You can request to join the Facebook group by clicking here, and then clicking “join group” in the bottom left corner. Since it’s a private group, you’ll have to wait for your request to be approved. If your Facebook name is different than the name you registered with, please make sure to enter your registration name and email when prompted after clicking “join group”. If you don’t have a Facebook account, you’ll need to create one in order to participate. Once your request has been approved, go to the group and introduce yourself, your interests, and reason for joining this program. If you don’t see the answer to your question here, contact us at help@ifscircle.com. To register for the IFS Online Circle Click Here.
  • How do I navigate around the membership site?
  • How do I watch the live webinars? See the date of the live call under the "Availability" column and select "Launch Viewer" to watch the live call when the appropriate time comes:

Payment and Payment Options


  • Which forms of payment are accepted? We accept Visa, Mastercard, or Discover.
  • Do you offer discounts or scholarships? At this time we do not have scholarships or discounts available for our Online Courses including the Online Circle, and Continuity Program memberships. We do offer a variety of scholarships for our Level 1, Level 2 and Level 3 trainings. You can access the application here. Applicants must complete and submit the Scholarship Application in order to be considered for a scholarship. A scholarship awarded to a participant for one training program does not automatically transfer to another training program.

Ordering and Returns


  • Which forms of payment are accepted? We accept Visa, Mastercard, or Discover
  • Why am I being charged sales tax on online products? Tax is charged for online products if your address is in a state or county where we are required to apply a tax for digital products. If a tax-exempt organization is paying for your order, please fax or email a copy of the tax-exemption certificate to help@selfleadership.org. If you have already finalized the order online, please reference your order number when you send in the certificate.
  • I’m trying to purchase a program for someone else, but I accidentally registered myself. How do I fix the order? Unfortunately, there is not a way for you to correct the order through the website. Please contact customer service at help@selfleadership.org
  • Can I share the program I purchased with my colleague? Additional Participant CE is available for all program types except online courses. You can verify that the program offers Additional Participant CE by viewing the program's webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE. If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.
  • What is your return policy with regard to online purchases? If you are not satisfied with any product, please call customer service so we can quickly correct the issue. We offer a 30 day satisfaction guarantee.
  • Who should I notify if I need physical assistance to watch a digital seminar or online course? Please contact us at (888) 851-9498 or at info@pesi.com to notify us of your registration and needs. Please notify us as soon as possible. Arrangements for closed captioning may take several weeks.
  • How do I find out what continuing education credits are available for one of your programs? How do I get the credit? The continuing education credits for most programs can be found on the program’s webpage under the “CE Credits” tab. For online courses, please click the link “Click here for Credit Information” on the program’s webpage. If your profession is not listed on the webpage, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our programs based on other board approvals shown in the credit information. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures.
  • How can I get in touch with one of your speakers? Contact us. We would be happy to relay a message to the speaker.
  • Are CE credits available for your products? Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. For online courses, please click the link “Click here for Credit Information” on the program’s webpage to view credit information. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards. A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
  • Do CE credits expire? For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
  • How do I complete the post-test for a product? If CE's were purchased, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Continuing Education


  • Are CE credits available for your products? We are very pleased to be offering CE credits for the IFS Online Circle Program. We are offering 20 credits for each 6-month module, so you can earn up to 40 CEs for the entire Online Circle program. There is a nominal charge of $69 per module. For Continuity Program Membership we are offering 15 CEs for each 4 month Module. There is a nominal charge of $47 per module. A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety. Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
  • How do I complete the post-test for a product? You can access a post-test by logging into your account at courses.selfleadership.org. On your “My Account” page, click the “Certificate” button under the test that you wish to complete.
  • Do CE credits expire? For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.

Technical Issues


  • What do I do if my video is stuttering, buffering, or not loading? Please try refreshing your viewer by clicking on the "Reload Video" button located at the bottom of your video viewer page. Also try to close the viewer window and re-launch the viewer from your "My Account" page. The cache on your browser may need to be cleared, if you are unsure of how to clear your browser cache, an alternate and quicker option is switch to a different browser to continue viewing the program. In you're using Internet Explorer, try switching to Google Chrome. Other popular browsers such as Safari and Firefox are compliant with playback. Switching browsers to Google Chrome, Safari, or Firefox resolves the majority of playback issues.
  • What do I do if I can’t hear the audio? Please try working through the following steps to troubleshoot audio problems: 1. Click the "Reload Video" button located at the bottom of the video viewer page. 2. Open a new tab (CTRL + T in most browsers), go to youtube.com in the new tab, and play any video. If you are unable to hear the audio of the YouTube video, the issue is with the audio settings on your device. 3. Try closing the viewer tab, returning to your online account, and launching the viewer again by clicking the green "Launch Viewer" button under the title of the course. 4. Check your speakers: a. External speakers: Confirm speakers are plugged in and powered on. Confirm the volume button is turned up on the speakers. Confirm that the speakers are plugged into the correct port on the back of the computer. b. Internal speakers: There is often a "mute" key on the keyboard for muting audio on laptops. Try clicking the mute key and/or the volume UP key. 5. Check system volume: There is a speaker icon next to the clock in the lower, right corner of the screen on Windows computers. Please click the icon, and try to increase the volume level on your computer.
  • What do I do if I can’t see the slides for a digital seminar? The slides will not display in the seminar viewer if the video showing the speaker is in full-screen mode. To exit full-screen mode, you can press the “Esc” key. At the bottom of the seminar viewer (near the left side), there are four buttons that correspond to four different ways to arrange the video and the slides in the seminar viewer. Try clicking the different buttons until you find your preferred arrangement.
  • What do I do if the slides aren’t moving when I stream a digital seminar? For webcasts and digital seminars, the slides in the viewer should automatically change as the speaker changes slides during the presentation. If they are not, please make sure the box next to “Sync Slides” is checked. The checkbox for “Sync Slides” is on the bottom toolbar of the seminar viewer.

Email Preferences


  • How do I get added to your email list? Please visit our add to email list page to be added to our email list.
  • How do I unsubscribe from your email list? Please visit our unsubscribe from email list page to be removed from our email list.
  • How do I make sure email from IFS Institute is not delivered to my Spam or Junk folder? You can proactively make IFS Institute a "Trusted Source" by adding our "From Address" (info@ifscourses.com) to your address book, contact list, or safe sender list. If you find a The Center for Self Leadership email in your spam or junk folder, many email programs allow you to mark the email as a "Trusted Source" by clicking "Not Spam" or "Add to Safe Senders List" which will allow future emails to be delivered directly to your Inbox.
  • Will my information be sold? No; IFS-Institute.com will not sell your information. We do occasionally send information to you on the behalf of other companies. This information is on programs and products that are similar to ours. We always review and pre-approve the programs and products before we send you this information.

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